shipping policy
Shipping Policy
Last Updated: 27th March 2025
At EcomShift, we prioritize fast, reliable, and hassle-free shipping to give our customers the best shopping experience. Below is our detailed shipping, returns, and refunds policy for your convenience
1. Order Processing & Dispatch
We understand that timely delivery is crucial for online shopping. That’s why:
✅ All orders are processed and dispatched within 2 business days (excluding Sundays and public holidays).
✅ Once dispatched, customers receive a tracking link via email/SMS to monitor their order in real time.
✅ If any delay occurs due to unforeseen circumstances (natural disasters, strikes, etc.), we will notify you via email/SMS.
🚚 Track Your Order Anytime Here: Click Here
2. Shipping & Delivery
We deliver across India through our trusted logistics partner, Delhivery Courier Services.
Delivery Timelines:
📌 Metro Cities: The order will be delivered within 3-5 business days
📌 Other Cities & Towns: The order will be delivered within 4-6 business days
📌 Remote & Rural Areas: The order will be delivered within 5-7 business days
Operational efficiency of the courier service in your area
Public holidays, peak sale seasons, or weather disruptions
Shipping Charges:
📌 Shipping charges are calculated dynamically at checkout based on your delivery location.
📌 No hidden fees – what you see at checkout is what you pay!
3. Order Cancellations
We allow customers to cancel their orders under the following conditions:
✅ Cancellations can be requested within 12 hours of placing the order.
✅ Once an order is shipped, cancellation is no longer possible.
✅ If an order is cancelled within the allowed time frame, We will process a full refund, The refund will be credited to the original payment account within 3-5 business days.
📌 To request a cancellation, contact our support team at: support@ecomshift.shop
5. Lost or Stolen Packages
We take utmost care in ensuring your orders reach you safely. However, in the rare case that your package is lost or stolen, we have you covered!
📌 If your tracking status shows “Delivered” but you haven’t received the package, please:
✅ Check with your neighbours, security guard, or anyone at home who might have received it.
✅ Contact our customer support immediately – we will coordinate with the courier company to resolve the issue.
Resolution Options:
If the package is confirmed as lost, we offer a full refund or a Exchange , based on your preference.
If the courier confirms delivery but you still haven’t received it, we will conduct an investigation and provide the best possible solution.
If exchange is approved, the exchange order will be delivered within 7 business days
If refund is approved, the refund will be credited to the original payment account within 3-5 business days
📧 For lost package assistance, email us at: support@ecomshift.shop
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6. Customer Support
For any queries related to shipping, orders, or returns, feel free to reach out to us. We are happy to help!
📧 Email: support@ecomshift.shop
📞 Phone: +91 8460886024
⏳ Customer Support Hours: 10 AM – 6 PM (Monday to Saturday)
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⚠️ Important Notes:
📌 This policy is subject to change without prior notice. Please check our website for the latest updates.
📌 All return items must be unused, unwashed, and in their original packaging with tags intact.
📌 Refunds will be processed only after the returned item passes quality inspection.
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Why Choose EcomShift?
✔ Fast & Reliable Shipping – We dispatch orders within 2 days!
✔ Hassle-Free Returns – No questions asked return policy!
✔ Secure Payments & Safe Transections
✔ Customer-Centric Policies to Ensure 100% Satisfaction